Terms & Conditions

Runcycles.com • Official Terms • Global Customers

Welcome to Runcycles.com. By accessing, browsing, or making a purchase on our website, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully prior to placing any order.

1. General Conditions

We reserve the right to refuse service to anyone for valid reasons at any time. Prices for our products are subject to change without prior notice. We strive to ensure that all product descriptions, specifications, and pricing displayed on Runcycles.com are accurate, complete, and up-to-date.

2. Orders & Purchasing

By placing an order, you confirm that you are authorized to purchase the item(s) and provide necessary details for order fulfillment. Order confirmation is issued electronically upon successful payment processing. Ownership of products passes to the buyer once full payment has been cleared.

3. Accepted Payment Methods

For your safety and convenience, Runcycles accepts major secure international payment gateways directly at checkout:

  • PayPal & Credit/Debit Cards (Visa, MasterCard, American Express)
  • International Wire / Bank Transfer (T/T)

Accepted Payments

Currencies Accepted: US Dollar (USD $), EURO (€), British Pound (GBP £), and Indonesian Rupiah (IDR).

4. Shipping & Fast Delivery

We ship worldwide using trusted tier-1 international couriers including DHL Express, FedEx, and UPS.

  • Processing Time: Orders are prepared and dispatched within 1–2 business days following payment clearance.
  • Estimated Delivery: Global delivery generally takes 3–7 business days depending on destination and courier processing.
  • Tracking: Real-time tracking links are provided via email as soon as your shipment is dispatched.

5. Money-Back Guarantee & Damages

Your satisfaction and peace of mind are guaranteed:

  • 100% Delivery Guarantee: Full refund or reshipment if your order fails to arrive at the provided address.
  • Damage in Transit: If your item arrives damaged or defective, please contact us immediately with photos/videos. We will arrange a replacement or issue a full refund at no extra cost to you.

6. Customer Support & Complaints

We aim to exceed your expectations. If you have any inquiries, feedback, or concerns regarding your order, please reach out to us:

Customer Care Email: order@runcycles.com
Response Time: Within 24 business hours.

Contact Information

Store Address: Jl. Walikota Mustajab No.1, Surabaya, Jawa Timur 60272, Indonesia

Phone/WhatsApp: +62 895 3364 81175

Email: order@runcycles.com

Business Hours: Mon - Sat, 08:00 - 22:00 (GMT+7)