Warranty Policy
Runcycles.com • Official Manufacturer Warranty Coverage
OUR WARRANTY POLICY DOES NOT AFFECT YOUR STATUTORY CONSUMER RIGHTS.
All authentic bicycles, framesets, components, and accessories purchased from Runcycles.com are covered by their respective manufacturer’s official warranty against defects in materials and workmanship.
1. General Warranty Conditions
Manufacturer warranties apply specifically to manufacturing defects and do not cover:
- Normal wear and tear on consumable parts (e.g., tires, inner tubes, brake pads, chains, cassettes, cables, bearings, battery degradation).
- Damage resulting from accident, abuse, neglect, improper maintenance, or commercial/competition use.
- Improper assembly or alterations. Framesets must be assembled by a qualified bicycle mechanic to maintain full warranty coverage.
- Cosmetic degradation, color fading, or material fatigue caused by natural wear or harsh environmental exposure.
2. Electronic Goods & Smart Trainers
For electronic cycling goods (such as smart turbo trainers and power meters), troubleshooting may often be resolved directly via remote diagnostic support. We may assist you in connecting with official tech support channels to perform software/hardware checks before physically returning an item.
3. How to Submit a Warranty Claim
If you believe your product has developed a manufacturing defect, please follow these steps:
- Prepare your original order number, contact details, and clear photos/videos showing the defect.
- Email your claim details to order@runcycles.com with the subject line "Warranty Claim - [Your Order Number]".
- Our team will review your submission and provide further instructions, including an RMA (Return Merchandise Authorization) code if physical inspection is required.
4. Warranty Resolution & Processing
Once an item is received at our warehouse for inspection:
- Defect Found within 30 Days: Valid warranty claims within 30 days of purchase will receive an immediate replacement or full refund.
- Defect Found After 30 Days: We will facilitate official manufacturer repair or replacement parts. If repair or replacement is unavailable, an alternative of equal value or proportional refund will be offered.
- International Claims: Approved international warranty returns will be reimbursed for reasonable tracked shipping costs back to our service center.
Contact Information
Store Address: Jl. Walikota Mustajab No.1, Surabaya, Jawa Timur 60272, Indonesia
Phone/WhatsApp: +62 895 3364 81175
Email: order@runcycles.com
Business Hours: Mon - Sat, 08:00 - 22:00 (GMT+7)
