Delivery & Shipping Policy

At Runcycles.com, we provide reliable and fully insured worldwide delivery for all bicycles, parts, and cycling accessories. All orders are carefully packed and shipped directly from our primary warehouse to your destination address.

1. Processing & Transit Times

We strive to dispatch your order as quickly as possible. Please review our standard fulfillment timeframes below:

• Order Cut-Off Time: 17:00 (GMT+7) Monday to Saturday.
• Handling / Order Processing Time: 1 – 2 Business Days (Monday – Saturday).
• Estimated Transit / Delivery Time: 3 – 7 Business Days worldwide.

2. Shipping Rates & Delivery Methods

Shipping costs are calculated automatically at checkout based on the weight, dimensions, and destination of your order.

• Express Worldwide Courier: Shipped via tier-1 international carriers including DHL Express, FedEx, and UPS.
• Tracking: Once your package is dispatched, a real-time tracking number will be sent to your registered email address.

3. Order Tracking & Delivery Insurance

Every order shipped from Runcycles is 100% fully insured against loss or damage during transit. In the rare event that your package is damaged upon arrival, please take photos/videos immediately and contact our customer support team within 48 hours for assistance.

4. Returns & Refund Policy Summary

If you are not fully satisfied with your purchase, you may return the item within 30 days of delivery provided it is unused, in original condition with all manufacturer tags attached. For full return instructions and conditions, please visit our dedicated Return & Refund Policy page.

Contact Information

Store Address: Jl. Walikota Mustajab No.1, Surabaya, Jawa Timur 60272, Indonesia

Phone/WhatsApp: +62 895 3364 81175

Email: order@runcycles.com

Business Hours: Mon - Sat, 08:00 - 22:00 (GMT+7)